Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are similar in many ways, as they are both used to increase the overall profitability of a business. These systems overlap in some areas, and can be completely integrated in others.
Any business objective is always to gain maximum profit. And, to gain maximum profit in your business, you always need to implement the right technology. There are two significant processes that help the growth of your complete business processes. These processes are enterprise resource planning (ERP) and customer relationship management (CRM) which just act as the backbone of your business by automating and supporting the overall business process. These processes can manage everything from bookkeeping to financial reports, from running payroll to recruitment, from sales to customer service management, and from projects to inventory management. And, if you are in manufacturing industry these processes can include your design, engineering, and supply as well.
Benefits of ERP/CRM Software development
- A 360 degree view of your customers
- Increased mobility
- Faster access to crucial information
- Eliminate tedious data entry and duplication
- Improved order, inventory and quote management
- Reduced IT and training overheads